Refund Policy

FrontechSecurity is committed to providing professional, high-quality installation and support services. We back our work with a 30-day satisfaction guarantee. If you are not satisfied with the quality of our installation or service, we will return to correct the issue at no additional charge.

Before Service:

• Full refund if you cancel at least 24 hours before your scheduled appointment
• Cancellations within 24 hours of the appointment may be subject to a $25 late cancellation fee
• No-shows (technician arrives and no one is home without prior notice) may be charged the full service fee

After Service:

• If the installation does not meet the agreed-upon scope of work, we will return to correct it at no cost within 30 days
• Refund requests must be submitted within 30 days of the service date
• Refunds are issued to the original payment method within 5–10 business days
• Partial refunds may be issued if only a portion of the service was unsatisfactory

• You may cancel your monthly support plan at any time with no penalty
• Cancellation takes effect at the end of the current billing cycle
• No partial or prorated refunds are issued for the current month upon cancellation
• If you experience a technical issue that our support team failed to resolve, you may request a refund for that month by contacting us within 7 days

• Full refund available within 14 days of purchase if no support sessions have been used
• Prorated refund for unused full months after 14 days (e.g., if you cancel after 2 months, 10 months of unused plan value may be refunded)
• Used services (on-site visits, setup sessions) are deducted at retail rate from any refund amount
• Cancellation requests must be submitted via phone or email

Refunds will not be issued in the following circumstances:

• Customer-supplied hardware that is defective, incompatible, or damaged prior to installation
• Customer decisions to remove or relocate devices after installation is complete
• Issues caused by the customer's own modifications or third-party interference
• Issues caused by internet or power outages outside our control
• Services completed and accepted by the customer without objection at the time of completion
• Subscription plans that have been used for more than 14 days (annual) or any days in the current billing cycle (monthly)

To request a refund, please:

• Call us at +1 (888) 400-3290
• Email us at support@frontechsecurity.com with your booking reference and reason
• Include your name, appointment date, and a description of the issue

Our team will review your request and respond within 2 business days. Approved refunds are processed within 5–10 business days to your original payment method.

If you are not satisfied with our refund decision, please contact us to speak with a manager. We are committed to finding a fair resolution for every customer. If a resolution cannot be reached, disputes may be escalated in accordance with our Terms of Service.